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Notification Preferences

Notification preferences let you control which alerts you receive and how they are delivered. Every team member can customize their own preferences, so the school owner can get detailed billing alerts while an instructor might only need scheduling notifications.

To manage your notification preferences, go to Settings > Notifications from the sidebar.

Notification Channels​

Conductly supports two notification channels:

ChannelDescription
In-AppNotifications appear in your Inbox within Conductly. These are visible as soon as you open the app.
EmailNotifications are also sent to your login email address. Useful for staying informed even when you are not logged into Conductly.

You can enable or disable each channel independently for every notification type.

Notification Categories​

Notifications are organized into categories to make them easier to manage:

Form Submissions​

Alerts when new interest, registration, or marketing forms are submitted by families.

  • New Private Lesson Interest Form
  • New Registration Form Submitted
  • New Marketing Form Submitted

Student Management​

Updates about new prospective students entering your pipeline.

  • New Prospective Student

Billing & Payments​

Stay informed about invoice status and payment activity.

  • Payment Received (First Invoice)
  • Payment Failed or Declined
  • Invoice Overdue (1+ invoices)
  • Multiple Invoices Overdue
  • Invoice Overdue 30 Days
  • Multiple Invoices Overdue 30 Days
  • Initial Invoice Unpaid (3 Days)
  • Registration Needs Invoice

Scheduling & Calendar​

Make sure students are scheduled and lessons stay on track.

  • Customer Paid but Not Scheduled
  • First Lesson Today
  • Last Lesson Today
  • Scheduled but Not Invoiced

Classes & Enrollment​

Monitor roster changes and class milestones.

  • Class 75% Full
  • Class Sold Out
  • Class Starting Today
  • Class Ending Today

Auto-Invoicing​

Updates about automated invoice generation and charging.

  • Invoice Generation Reminder
  • Invoices Ready for Review
  • Auto-Send Reminder (48h)
  • Auto-Send Reminder (24h)
  • Auto-Send Complete
  • Auto-Charge Reminder (48h)
  • Auto-Charge Complete

Online Store​

Notifications about purchases from your online store.

  • New Store Purchase

Configuring Your Preferences​

For each notification type, you can toggle:

  • In-App -- Whether the notification appears in your Inbox (enabled by default for most notifications).
  • Email -- Whether the notification is also sent to your email (disabled by default for most notifications).

To change a preference:

  1. Go to Settings > Notifications.
  2. Find the notification type under its category.
  3. Toggle the in-app or email switch on or off.
  4. Your changes save automatically.
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Start with the defaults and adjust from there. Most schools find that in-app notifications are sufficient for day-to-day activity, with email notifications reserved for critical items like payment failures or overdue invoices.

Different team members may benefit from different notification settings:

School Owner / Admin​

  • Enable email for: Payment failures, overdue invoices (30 days), auto-invoicing summaries.
  • Keep in-app for: Everything else -- form submissions, scheduling alerts, class milestones.

Instructor​

  • Enable in-app for: First/last lesson today, scheduling-related notifications.
  • Disable: Billing and payment notifications (unless they are also handling admin tasks).
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Each team member manages their own notification preferences. Changes you make only affect your account, not other team members.

Default Settings​

When a new team member is added, they start with Conductly's default notification settings:

  • In-app notifications are enabled for all notification types.
  • Email notifications are disabled for all notification types.

Team members can then customize their preferences from Settings > Notifications.

Best Practices​

  • Do not turn off everything. It can be tempting to minimize notifications, but some alerts (like payment failures and overdue invoices) require timely action. Keep at least in-app notifications enabled for critical items.
  • Use email for urgent items. If you are not logged into Conductly throughout the day, enable email notifications for the most time-sensitive alerts so you do not miss anything important.
  • Review preferences periodically. As your school grows or your role changes, your notification needs may change too. Check in on your preferences each semester.