Communications Overview
Staying connected with your students and their families is essential to running a thriving music school. Conductly gives you a complete set of communication tools so you can send the right message at the right time, without leaving the platform.
What You Can Do
Send Emails with Custom Templates
Create reusable email templates with merge fields that automatically fill in student and guardian details. Send emails to individual students, guardians, or entire groups with a few clicks.
Learn more about Email Templates →
Send SMS Messages
Reach students and guardians directly on their phones with text messages. Use SMS templates for common messages like lesson reminders, and personalize them with merge fields.
Learn more about SMS Templates →
Stay on Top of Everything with Your Inbox
Your Inbox is the first thing you see when you open Conductly. It shows real-time notifications about form submissions, payments, scheduling milestones, and more, so nothing slips through the cracks.
Learn more about Inbox & Notifications →
How Communications Fit Together
| Tool | Best For |
|---|---|
| Email Templates | Detailed messages like welcome emails, schedule changes, and registration follow-ups |
| SMS Templates | Quick reminders, lesson notifications, time-sensitive updates (outbound only) |
| Inbox | Monitoring activity across your school in real time |
You can customize which notifications you receive (and how you receive them) from Settings > Notifications. See Notification Preferences for details.
System Emails vs. Custom Emails
Conductly sends two kinds of emails:
- System emails are sent automatically when certain events happen. Exactly two of them are customizable, from the System emails section of Settings → Emails & SMS: the Lesson reminder and the New enrollment instructor notification. The lesson reminder also has an editable text message version -- see SMS Templates. Whether reminders are on, their timing, and whether they go out by email, text, or both is configured on Reminder Settings (Settings → Reminders). Other automatic emails — invoices, payment receipts, registration emails, password resets, and the like — are sent by Conductly and cannot be edited as templates.
- Custom emails are ones you compose and send manually to students, guardians, or groups using your saved templates.
Both the editable system emails and your custom templates support merge fields so every message feels personal and relevant.
Getting Started
If you are new to Conductly's communication tools, here is a recommended path:
- Set up your email templates in Settings → Emails & SMS for common messages you send regularly.
- Create SMS templates in the same Settings → Emails & SMS page for quick reminders and updates.
- Review your notification preferences in Settings → Notifications to make sure you are alerted about the things that matter most.
- Check your Inbox daily to stay on top of new enrollments, payments, and other activity.